Returns & Exchanges
At LUMI Decore, we want you to be completely enamored with your home additions. If a piece doesn't perfectly fit your space, we offer a hassle-free 30-day return policy for all eligible home decor and lighting products.
Initiate Your Request
Log into your customer account and navigate to your order history to select the items you wish to return, or email our support team with your order number.
Pack with Care
Place the items back in their original packaging, ensuring all protective padding and hardware are included to prevent damage during transit.
Affix Shipping Label
Download and print the prepaid shipping label provided via email and securely attach it to the outside of your return parcel.
Receive Your Refund
Once our warehouse inspects the returned items, we will process your refund to the original payment method within 5 to 7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing